Refund policy

An applicant alert is a one time charge of $1 for one application number. There is no subscription, no recurring billing. We charge once, when you register.

Prices are in US dollars. Applicable taxes are shown at checkout.

Agencies buy prepaid seat packs: Starter 10 seats at $9, Office 25 seats at $20, Intake 50 seats at $35. One seat covers one application number. Seats do not expire, and a pack does not have to be used in one sitting.

Applicant registrations retain their recorded price. Agency pack prices can change before checkout begins; an initiated checkout keeps its recorded amount. Completed payments are not repriced.

Checking whether a decision has already been published is free and always will be. If the number you enter is already on the Embassy of Ireland (New Delhi) published list, we show you the result immediately, take no payment and create no registration. A valid 100% agency code grants seats without payment; no monetary refund is due for seats supplied at no charge.

Delivery happens in two stages. First, a confirmation that your alert is active, sent within a few minutes of payment. Second, the decision alert itself, sent after we find your application number on a new Embassy list.

The Embassy controls publication timing. We monitor new lists and email the result when found, unless you have stopped all ongoing alerts. VisaRelay sends your payment confirmation and reference by email after payment verification. Keep it when requesting support or a refund.

We refund, on request, if any of the following happened.

Your application number was published on the Embassy list while your alert was active and we failed to notify you.

You were charged and the alert was never activated, for example because a technical failure on our side left the registration incomplete.

You were charged more than once for the same registration.

You registered the wrong application number. Tell us before we have sent you a decision alert and we will correct it or refund it.

We do not refund because a visa application was refused. VisaRelay reports the Embassy's decision. It does not make, influence or appeal it.

We do not refund because the Embassy took longer than you expected, or longer than it advertises. The service continues to watch for as long as the number remains unpublished, which is the service working, not failing.

We do not refund a seat that has been spent. A seat is returned automatically if you remove a number within two minutes of adding it, which covers a typing mistake. After that the seat stays spent, because the number is being watched.

Email info@visarelay.com. Include the reference shown on your payment confirmation, the date, and the amount. Do not send full card or banking credentials, and never send them to anyone who asks.

We aim to answer within two working days. An approved refund is returned through our payment provider to the method you paid with. How long it then takes to appear is set by your bank or card issuer.

Polar processes refunds as our merchant of record. Processing fees retained by Polar are a cost to VisaRelay and are not automatically deducted from your approved refund. We do not add a refund fee.

Payments are processed by Polar, our merchant of record. Use the reference in your VisaRelay payment confirmation when contacting us. If you believe you were charged in error, contact us first at info@visarelay.com. We can usually resolve it faster than a dispute can.