Independent service. Not affiliated with the Embassy of Ireland.

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Help centre

A few things you might be wondering.

Understand the service, the cost and what happens after payment. If you are still unsure, you can talk to us.

Before you start

Is VisaRelay part of the Embassy of Ireland?

No. We are an independent alert service, not affiliated with the Embassy of Ireland, Irish Immigration Service, VFS Global or any government. We cannot speed up, influence or predict a visa decision.

Which applications can I check?

Applications on the Embassy of Ireland, New Delhi published decisions list. The New Delhi Visa Office states that it processes student applications from people resident in India, Nepal, Bangladesh, Sri Lanka or the Maldives, whatever your nationality. Other Irish visa offices are not supported yet. We are adding more offices soon, but until then, if a different office handles your application your decision will not appear on this list. Your application correspondence names the office processing it. Enter the 8-digit application number from your visa application summary.

Does not listed mean my visa was refused?

No. It means there is no match in the published information searched. Check your number, the visa office and the source date. A missing number does not establish approval, refusal or an internal processing stage.

What is free and what do I pay for?

Checking a published decision is free. If your number is not listed, pay $1 once for us to watch it and email you when it appears. Prices are in US dollars. There is no subscription. If it is already listed when you set up the alert, we show the result and do not send you to payment.

What details do you need?

An application number and an email address for a student alert. We never ask for a passport, documents, date of birth or phone number. Check your email spelling carefully before paying.

Alerts & payments

How will I hear from you?

By email. You receive a confirmation after payment and a decision alert when your number appears on the published list. Email is our only channel, for alerts and for support.

Will I get updates while I wait?

After payment, you receive an update after the first new list, then weekly updates for eight weeks and monthly updates until six months. You can stop routine emails at any time, or choose to continue monthly updates after six months. Decision alerts are independent of that schedule. You can also use the unsubscribe link to stop all ongoing alerts, including decisions and corrections.

Does an alert mean my visa was approved?

No. An alert means your number appeared on the decisions list. The result may be Approved or Refused. Always confirm on the official Embassy source before making plans. If the Embassy later changes a result we already emailed you, we send a correction.

How do I pay on my phone?

After entering your details, tap Continue to payment. A secure checkout page opens in the same browser tab. Pay there and you will be returned to VisaRelay. Your payment details are entered on the checkout page, never on VisaRelay.

Money left my account but I have no confirmation. What should I do?

Please do not pay again yet. Payment confirmation can take a little time. Check your inbox and spam folder. If the confirmation does not arrive, email us with your payment reference and the email you used.

Can I get a refund?

Contact us if our service failed to send an alert, you were charged without an alert being activated, you were charged twice, or you entered a wrong number and no alert has been sent. A refusal or a slow Embassy decision is not a reason for a refund. Read the refund policy for the full terms.

For agencies

Do I need a Google account?

No. Sign in with Google or a 6-digit code emailed to any address. Signing in creates your account if you are new. Students setting up their own alerts need no account at all.

What is a seat?

One seat watches one unlisted application number until its decision is published. Packs are 10 seats for $9, 25 seats for $20, 50 seats for $35. Unused seats never expire. Add clients one at a time, whenever you need to.

Do you contact our students?

No. We email your agency when any new decisions appear, with the client label, number and verdict. You tell your students. Weekly summaries start automatically after an application has been waiting for one week, when a fresh list is available. Use the unsubscribe link to stop summaries only or all ongoing alerts.

What if I add the wrong application number?

Remove an unlisted number within 2 minutes of adding it and the seat returns. After that it stays on your list until a decision is published. You can then remove it, but the seat stays spent. An already-published number is shown immediately and uses no seat.